Privacy Policy

Effective Date: November 19, 2025

At Lyndr, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase from our store.

1. Information We Collect

We collect information that you provide directly to us, including:

Personal Information: Name, email address, billing address, shipping address, phone number
Payment Information: Credit card details, payment card information (processed securely through our payment processors)
Account Information: Username, password, purchase history, preferences
Communication Data: Your correspondence with us, including customer service inquiries

We also automatically collect certain information when you visit our site:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages viewed, time spent on pages, links clicked, referring website
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your orders, products, and services
Provide customer support and respond to your inquiries
Send you marketing communications (with your consent where required)
Improve our website, products, and services
Detect and prevent fraud and security threats
Comply with legal obligations and enforce our terms
Analyze website usage and customer behavior

3. Legal Basis for Processing (GDPR)

For customers in the European Economic Area (EEA), we process your personal data based on:

Contract Performance: To fulfill our contract with you when you make a purchase
Legitimate Interests: To improve our services, prevent fraud, and ensure security
Consent: For marketing communications and certain cookies (you may withdraw consent at any time)
Legal Obligation: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We may share your information with:

Service Providers: Third-party companies that help us operate our business (payment processors, shipping carriers, email service providers, analytics providers)
Business Transfers: In connection with a merger, acquisition, or sale of assets
Legal Requirements: When required by law or to protect our rights and safety
With Your Consent: When you authorize us to share your information

We do not sell your personal information to third parties.

5. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions recognizing equivalent data protection standards
Other legally approved transfer mechanisms

6. Your Rights and Choices

For EEA Residents (GDPR):

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

For California Residents (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to deletion of personal information
Right to non-discrimination for exercising your rights

For Australian Residents:

Right to access your personal information
Right to correct inaccurate information
Right to complain to the Office of the Australian Information Commissioner

For All Customers:

Opt-out of marketing emails by clicking "unsubscribe" in any marketing email
Manage cookie preferences through your browser settings
Contact us to exercise any of your rights

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Provide personalized content and advertisements
Improve website functionality

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date." Your continued use of our website after changes constitutes acceptance of the updated policy.